This Privacy Policy explains what personal information 11jll collects from players in the Philippines, why we collect it, how it is used, and the rights you have over your own data. Please read this alongside our Terms and Conditions before creating an account.
Last Updated: This Privacy Policy is reviewed periodically and updated when our data practices change. Continued use of the 11jll platform following any update to this policy constitutes your acceptance of the revised version.
11jll is an online gaming platform serving players in the Philippines. When you register, make transactions, or use any part of the platform, we collect certain personal information. This policy explains what that information is, why we need it, and how we handle it responsibly.
We take data privacy seriously. Your information is used to operate the platform securely, process your transactions in Philippine Peso, verify your identity, and improve the overall experience. We do not sell your personal data to third parties for advertising or marketing.
This policy applies to all users of the 11jll website, mobile app, and any other channel through which the platform is accessed.
The information we collect depends on how you interact with 11jll. The main categories are:
| Category | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, government-issued ID | Registration and KYC verification |
| Contact | Email address, mobile number | Registration and OTP setup |
| Financial | E-wallet account name, bank account name, transaction amounts in PHP | Deposits and withdrawals |
| Account Activity | Bets placed, game sessions, login history, transaction records | Ongoing platform use |
| Device & Technical | IP address, device type, browser version, operating system | Each platform session |
| Location | General geographic location based on IP | Each platform session |
We do not knowingly collect data from individuals under 21 years of age. If we become aware that a minor has provided us with personal information, we will delete it promptly.
Your data is used strictly for the purposes related to operating the 11jll platform. Specifically:
We do not use your personal data for automated decision-making that produces significant effects on you without human review. Bet results and game outcomes are determined by the platform's game engines and official event results, not by profiling your personal data.
11jll does not sell your personal data. We share data only in the following limited circumstances:
All third parties with whom we share data are required to handle it securely and only for the specific purpose for which it was shared.
11jll uses industry-standard security measures to protect your personal information from unauthorised access, loss, or disclosure:
While we take reasonable precautions, no online platform can guarantee 100% security. You also play a role in keeping your account safe — do not share your password, OTP, or login credentials with anyone. 11jll will never ask for your password through email or live chat.
If you suspect that your account has been accessed without your permission, contact our support team immediately through live chat on the 11jll website.
We retain your personal data for as long as your account is active and for a period afterwards as necessary to meet legal obligations, resolve disputes, and enforce our agreements.
When data is no longer required, it is deleted or anonymised in accordance with our data retention procedures.
11jll uses cookies and similar technologies to operate the platform and improve the user experience. Cookies are small files stored on your device that help us remember your preferences and session state.
The types of cookies we use:
You can manage cookie preferences through your browser settings, but disabling essential cookies will affect your ability to use the platform normally.
You have rights over the personal data 11jll holds about you. To exercise any of these rights, contact our support team through live chat or at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable requirements. When we make material changes, we will notify you through the platform or by email to your registered address before the changes take effect.
The date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically so you stay informed about how your data is handled.
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, you can reach us through:
We aim to respond to all data-related enquiries within a reasonable time. For questions about how the platform works in general, the FAQ page covers the most common topics.
For the rules governing your use of the platform, including betting rules and account terms, see the full Terms and Conditions.
To exercise your data rights or raise a data concern:
Or contact us via live chat on the 11jll platform, available 24/7.
As a registered 11jll player, you have specific rights over the data we hold about you. Here's a summary of each right and what it means in practice.
You can request a copy of the personal data we hold about your account. We'll provide a summary of what we have and why we hold it.
If any of your personal data is inaccurate or out of date, you can request a correction. Contact support with the updated information and we'll review it.
You may request deletion of your account and associated data. We'll process the request, subject to retention obligations required by law.
You can ask us to limit how we use your data in certain circumstances — for example, while a correction is being reviewed.
Where technically feasible, you can request your account data in a structured, commonly used format for transfer to another platform.
You can object to certain types of data processing, such as analytics or profiling, subject to our legitimate operational requirements.
To exercise any of these rights, contact our support team via live chat or email at [email protected].
A quick look at the security measures we use to keep your account and personal data safe on the 11jll platform.
All data exchanged between your device and 11jll is encrypted with SSL. This applies to your login, account details, and financial transactions in PHP.
Login and sensitive account actions require OTP confirmation to your registered mobile number. This prevents unauthorised access even if your password is compromised.
Before your first withdrawal, identity verification confirms that your account belongs to you. We use a valid Philippine government-issued ID for this process.
Your personal data is only accessible to 11jll staff who need it for their specific job functions. Access is logged and reviewed regularly.
Automated systems and manual reviews monitor for suspicious activity. This protects both the platform and honest players from fraud and account abuse.
If you notice anything unusual with your account, our support team is available around the clock to help. Report suspected unauthorised access immediately.
We collect and use personal data only as needed to operate the platform responsibly. Part of that responsibility includes protecting players, including those who may be experiencing gambling-related difficulties. If you want to set limits on your account, the tools are available in your account settings. For full guidance, visit the Responsible Gaming page. For the full terms governing your account, see the Terms and Conditions.
Once you've reviewed our Privacy Policy and Terms and Conditions, create a free account and start playing — sports betting, live casino, slots, and eBingo, all in PHP.
21+ only. Gaming involves financial risk. Play responsibly.