Terms and Conditions – 11jll Online Gaming Philippines

By accessing or using the 11jll platform — whether through the website, the mobile app, or any other interface — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use the platform.

These terms apply to all users of 11jll, including registered account holders and visitors browsing the site. Creating an account, making a deposit, or placing a bet constitutes full acceptance of these terms.

11jll reserves the right to update these Terms and Conditions at any time. When material changes are made, reasonable notice will be provided. Your continued use of the platform following any changes means you accept the updated terms.

To use 11jll for real-money gaming, you must:

• Be at least 21 years of age. 11jll is strictly for adults.
• Be physically located in the Philippines at the time of use.
• Provide accurate, truthful, and current information during registration.
• Not be self-excluded or excluded under any applicable gaming framework.

Each person may hold only one account on 11jll. Duplicate accounts are not permitted. If we identify multiple accounts belonging to the same individual, we reserve the right to close the duplicate accounts and withhold any balances associated with them pending review.

You are responsible for maintaining the security of your account credentials. Do not share your username, password, or OTP with anyone. 11jll will never ask for your password through email, chat, or any other channel.

All transactions on 11jll are conducted in Philippine Peso (PHP). The platform supports deposits and withdrawals through Philippine e-wallets and bank transfers. We do not accept credit cards or cryptocurrency for gaming transactions.

Deposits are credited to your account balance once the transaction is confirmed by the payment provider. Processing times may vary depending on the payment method used.

Withdrawal requests are processed in accordance with our standard verification requirements. Before your first withdrawal, you may be required to complete identity verification (KYC) by submitting a valid government-issued ID. This is a standard account security measure.

• Withdrawals will only be sent to accounts or payment methods registered in your name.
• Minimum and maximum withdrawal amounts apply and are displayed during the withdrawal process.
• 11jll reserves the right to request additional documentation to verify the source of funds.
• Funds deposited in error or subject to a chargeback may be reversed from your balance.

11jll does not charge fees for standard deposits or withdrawals, though your payment provider may apply their own charges. Check with your bank or e-wallet provider for any applicable fees.

All bets placed on 11jll are final once confirmed. You are responsible for reviewing your bet selections and stake amounts before confirming any wager. Bets cannot be cancelled after they have been submitted and accepted by the system.

Sports betting results are determined by official match outcomes from the relevant governing body. In the event of a dispute about a result, 11jll's determination is final and binding.

• Postponed or abandoned events: Bets on cancelled or abandoned events may be voided and stakes returned, depending on the circumstances and applicable sport rules.
• Live betting: In-play odds update in real time. A bet is only confirmed once the system accepts it at the displayed odds. Odds may change between the time you select them and the time the bet is processed.
• Casino and game results: All casino games, slots, and eBingo titles use certified random number generation. Results are determined by the outcome of the game engine and cannot be influenced.
• Minimum and maximum stakes: Minimum and maximum bet limits apply to all markets and games. These are displayed on the relevant game or betting page.

11jll reserves the right to void bets where there is evidence of system errors, price feed errors, or attempts to exploit technical glitches. Winnings derived from clear system errors will not be paid.

From time to time, 11jll may offer promotions, bonuses, or cashback programmes to registered players. Any such offer is subject to its own specific terms, including eligibility requirements, wagering conditions, and time limits that will be published alongside the promotion.

General principles that apply to all 11jll promotions:

• Promotions are available to eligible registered accounts only. One promotion per person unless otherwise stated.
• 11jll reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice.
• Bonus funds and free play credits are separate from real-money balances and subject to wagering requirements before withdrawal.
• Attempting to abuse promotions — including through duplicate accounts, collusion, or exploiting system errors — will result in account suspension and forfeiture of any associated winnings.

We do not guarantee that any specific promotion will be available at any given time. Check the platform for current offers.

11jll is committed to providing a safe gaming environment. We offer tools to help you manage your gaming activity, including deposit limits, session time reminders, and self-exclusion. These tools are available from your account settings.

If you believe your gaming is causing harm to you or others, we strongly encourage you to use the self-exclusion feature or contact our support team to discuss your options. Self-exclusion requests are processed promptly and result in your account being suspended for the requested period.

For full responsible gaming guidance, please read our dedicated Responsible Gaming page.

The following activities are strictly prohibited on 11jll and may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Creating or operating multiple accounts.
• Providing false or misleading information during registration or verification.
• Using the platform if you are under 21 years of age.
• Attempting to launder money or use the platform for any illegal financial activity.
• Exploiting software bugs, errors, or technical vulnerabilities for financial gain.
• Using automated tools, bots, or scripts to place bets or interact with the platform.
• Colluding with other players in casino games or poker.
• Accessing the platform from a jurisdiction where online gaming is prohibited.

11jll cooperates with law enforcement and may disclose account information where required by applicable law.

Your personal information is collected and processed in accordance with the 11jll Privacy Policy. By using the platform, you consent to the collection and use of your data as described in that policy.

We use industry-standard SSL encryption to protect data in transit. Account access is secured through password protection and OTP verification. We do not sell your personal data to third parties for marketing purposes.

11jll provides the platform on an "as is" basis. While we make every effort to ensure continuous availability, we do not guarantee uninterrupted access to the platform. Scheduled maintenance, technical issues, or events outside our control may temporarily affect availability.

To the maximum extent permitted by law, 11jll's liability to you for any claim arising from your use of the platform is limited to the amount of funds held in your account at the time of the incident giving rise to the claim.

11jll is not liable for:

• Loss of profits, winnings, or any indirect or consequential loss.
• Technical failures caused by your own device, internet connection, or third-party software.
• Errors in odds or game results caused by data feed failures from third-party providers, where the error was not apparent at the time of betting.

You may close your 11jll account at any time by contacting our support team. Any remaining balance after settled bets will be returned to you through your registered payment method, subject to standard verification.

11jll reserves the right to suspend or close an account at any time if there is a breach of these Terms and Conditions, evidence of fraud, or activity that poses a risk to the platform or other users. In cases of suspected fraud or money laundering, balances may be withheld pending investigation.

Upon account closure, all pending bets remain valid and will be settled according to their outcomes.

These Terms and Conditions are governed by applicable law. Any disputes arising from your use of 11jll will be subject to the jurisdiction of the competent courts.

For questions about these terms, your account, or any aspect of the platform, contact our support team through the live chat feature available on the 11jll website, or by email at [email protected].

For frequently asked questions about how the platform works, visit the FAQ page.